HOTEL RECEPTIONIST: I' m afraid the Manager' s not available at the moment.
宾馆接待员：恐怕经理现在不在。
But the Assistant Manager is here.
但助理经理在。
But the Assistant Manager is here.
但助理经理在。
ASSISTANT MANAGER: How can I help you madam?
助理经理：夫人，能为你效劳吗？
ASSISTANT MANAGER: How can I help you madam?
助理经理：夫人，能为你效劳吗？
KATE MCKENNA: My secretary made a reservation for a standard room,
凯特．麦凯纳：我的秘书预订了一个标间，
KATE MCKENNA: My secretary made a reservation for a standard room,
凯特．麦凯纳：我的秘书预订了一个标间，
but your receptionist says you have no record of the booking.
但你的接待人员没有预订记录。
but your receptionist says you have no record of the booking.
但你的接待人员没有预订记录。
ASSISTANT MANAGER: Ms. McKenna from Bibury Systems.
助理经理：Bibury系统公司的麦凯纳女士。
ASSISTANT MANAGER: Ms. McKenna from Bibury Systems.
助理经理：Bibury系统公司的麦凯纳女士。
Just let me check.
我来查查。
Just let me check.
我来查查。
ASSISTANT MANAGER: I' m terribly sorry. Your secretary is right.
助理经理：非常抱歉。你的秘书是对的。
ASSISTANT MANAGER: I' m terribly sorry. Your secretary is right.
助理经理：非常抱歉。你的秘书是对的。
The fax arrived here yesterday afternoon,
传真昨天下午到的，
The fax arrived here yesterday afternoon,
传真昨天下午到的，
but for some reason it was not entered into the computer system.
但不知什么原因没有登记到电脑系统里。
but for some reason it was not entered into the computer system.
但不知什么原因没有登记到电脑系统里。
It is entirely our fault.
这全是我们的失误。
It is entirely our fault.
这全是我们的失误。
Samantha, please prepare Ms. McKenna' s bill again at the standard rate.
萨曼塔，请以标间的价格重新核算一下麦凯纳女士的帐单。
Samantha, please prepare Ms. McKenna' s bill again at the standard rate.
萨曼塔，请以标间的价格重新核算一下麦凯纳女士的帐单。
I am sorry about this confusion.
我们对这次失误很抱歉。
I am sorry about this confusion.
我们对这次失误很抱歉。
Please accept last night' s dinner with our compliments.
昨天的晚餐就算我们的敬赠，请接受。
Please accept last night' s dinner with our compliments.
昨天的晚餐就算我们的敬赠，请接受。