常用应急场景
范例一：Have a try
Q: Have you ever shopped online?
A: Quite often. It is very convenient, saving me a lot of time.
Q: Do you have some experiences to share with me? I want to have a try.
A: You are asking the right person. Here are two very important tips. First, you need to visit no more than one site to find the best products and prices. I can recommend you some online merchants. Second, write your mail address correctly. Otherwise, you can’t receive your delivery in time.
Q: What about the registration procedure? Is that complicated?
A: Not at all. You just need to provide your name, address, e-mail address, phone number and bank or credit card information. I will help you with that.
Q: It is so nice of you.
范例二：Booking air tickets online
M: This website offers very convenient air tickets booking service. It is quick and accurate.
W: Yes, I once booked there. They give the immediate confirm information and flight information to both your mobile phone and e-mail. You can conveniently pay by credit card, so the whole transaction only takes a couple of minutes. They also provide e-tickets, meaning you don’t need to go to any office to pick an air ticket. You go to the airport directly and check in with your ID card.
M: So it has attracted more and more customers these days.
W: Yes, therefore they are expanding the scope of their service. For example, hotels can be booked through the same site as well.
