4.4 Deal With Complaining 处理抱怨
W: Is anything the matter, sir?
M: Yes, it's my steak.
W: What's wrong with it, sir?
M: It's too raw. I wanted mine well done, but this one here is almost medium.
W: I am sorry you didn't enjoy it, sir. I will return it to the kitchen and bring you one that is well cooked. How is your steak this time, sir?
M: Very good. It's done just right this time, thank you.
W: I am glad you enjoy it. I will tell this to the chef. Would you like some more beer?
M: Yes, please give me another Calsberg.
W: Can I bring you some dessert?
M: No, thank you. I've had enough.
W: How about some coffee or tea then?
M: Yes, I will have a cup of coffee.
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