3.6 Exchange Goods 换货
M: Excuse me, I bought this sweater yesterday. But when I got home and tried it on, I found it’s too small.
W: Do you have the receipt with you?
M: Yes, here you are.
W: Thank you. Do you want your money back?
M: No, can I exchange it for a bigger one?
W: I am afraid this is the biggest size we have.
M: Oh, that's too bad.
W: Maybe you would like to try this one with the willow pattern. The price is the same and it's bigger.
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上一篇：9.3.1 服装销售
下一篇：9.3.5 同意退货
