MR HASHEGAWA: Hello. My name is Hashegawa. My room number is 2613. I wish to make a complaint.
HOTEL RECEPTIONIST: At your service.
MR HASHEGAWA: I want to have air-conditioning.
RECEPTIONIST: You want hair conditioner? Excuse me, Mr Hashegawa, but you have no hair. Ha ha ha!
MR HASHEGAWA: Not hair! Air! Wait a moment, here's my guide, Miss Tomura. Miss Tomura!
AIKO: Yes, Mr Hashegawa?
AIKO: Mr Hashegawa wishes to complain about the lack of air-conditioning in his room.
RECEPTIONIST: Ah, I see!
AIKO: Well, what do you intend to do about it? The brochure for your hotel clearly states that all rooms have airconditioning.
RECEPTIONIST: This is true.
AIKO: How can you say it's true?
RECEPTIONIST: All rooms have air-conditioning. Not all rooms have air-conditioning which works. Ha ha ha!
AIKO: Then please have it fixed as soon as possible, alright?
RECEPTIONIST: At your service! Is that all, Mr Hashegawa?
MR HASHEGAWA: No. Raundry!
RECEPTIONIST: Raundry? What’s that?
MR HASHEGAWA: No, raundry!
RECEPTIONIST: You've run dry? Why not go to the bar? Ha ha ha!
MR HASHEGAWA: No, not the bar! Miss Tomura!
AIKO: What is it now, Mr Hashegawa?
AIKO: Mr Hashegawa wants to have his laundry done.
RECEPTIONIST: Oh, I see.
AIKO: Well, what does he have to do?
RECEPTIONIST: There's a laundromat down the road, about half a mile away. He can go there.
AIKO: But it says in your brochure: "Guests can have their clothes washed by our staff at any time".
RECEPTIONIST: Ah yes, that was a printing error.
AIKO: What do you mean?
RECEPTIONIST: It should have said: "Guests cannot have their clothes washed by our staff at any time." Ha ha ha!
AIKO: That’s ridiculous! Very well, I'll take his clothes to the laundromat myself. It’s alright, I'll look after it, Mr Hashegawa.
MR HASHEGAWA: Thank you!
AIKO: And there’s one other thing;
RECEPTIONIST: Yes?
AIKO: We want a proper American breakfast tomorrow, with bacon and egg and sausage and everything. That's what we paid for.
RECEPTIONIST: With pleasure. Always at your service.
DAVID: Excuse me.
RECEPTIONIST: At your service!
DAVID: I've come to see Miss Tomura. Aiko Tomura.
RECEPTIONIST: What is his room number, please?
DAVID: Sorry, I don't know. It's 'her' not 'his', by the way.
RECEPTIONIST: Ah! So there’s a lady in the room too?
DAVID: Sorry? What are you talking about? Oh I don’t know, maybe she's got her sister with her. What's the other lady's name?
RECEPTIONIST: What other lady? So your friend has two ladies in his room? I must look into this! What is his room number, please?
DAVID: I told you, I don't know. Look, there seems to be a bit of confusion here. Can we start from the beginning, please? Will you just call Miss Tomura in her room and tell her that David Peters is here.
RECEPTIONIST: Let me just check the register, please
RECEPTIONIST: No, we have no one here called Mura.
DAVID: It's not Mura! It's Tomura! Spelt T-O-M-U-R-A. Miss Aiko Tomura.
RECEPTIONIST: Ah, I understand now! You said 'Miss Tomura' but I thought you said 'Mister Mura'. Ha ha ha! English is a very funny language.
DAVID: Killingly funny.
RECEPTIONIST: I'll check the register again.
DAVID: You needn’t bother - I've just seen her. Aiko!
AIKO: David! How nice to see you!
