[-1:-5.00]in which Westerners implement the decision.
[-1:-6.00]The Japanese are eager to move forward and Westerners,
[-1:-7.00]perhaps, lag behind as they take the time for in-depth planning.
[-1:-8.00]13  Now, while Japan's industry and technology are highly developed,
[-1:-9.00]they have not replaced the fundamental force of human energy and motivation.
[-1:10.00]By that I mean that the Japanese take great pride in doing a job well
[-1:11.00]and getting it done no matter how much time is required.
[-1:12.00]There is a commitment and sense of responsibility
[-1:13.00]which have not yet been discarded in this age of machines.
[-1:14.00]14  In may field - finance and securities
[-1:15.00] - I am often asked by Westerners how Nomura
[-1:16.00]Securties has managed to escape the paper traffic jam
[-1:17.00]that American firms have faced.
[-1:18.00]We, too, have had that problem.
[-1:19.00]The Tokyo Stock Exchange often has between 200 and 300 million transactions a day.
[-1:20.00]This volume is many times more than that of the New York Stock Exchange.
[-1:21.00]How can it be feasible to handle this load?
[-1:22.00]15  First, we have very sophisticated computers.
[-1:23.00]Second, and most important,
[-1:24.00]the operational personnel responsible for processing all these
[-1:25.00]transactions stay and stay until the job is done.
[-1:26.00]Perhaps in 20 years - or sooner - they will be more Westernized
[-1:27.00]and insist on going home at five o'clock.
[-1:28.00]But today, still, most insist on staying until the job is done.
[-1:29.00]There is a sincere concern for quality.
[-1:30.00]16  This willingness to help in a pinch is an important aspect
[-1:31.00]of Japanese problem-solving,
[-1:32.00]and you find it at every level.
[-1:33.00]Some years ago,
[-1:34.00]the Matsushita company was having a very bad time.
[-1:35.00]Among the many measures taken,
[-1:36.00]Mr.Matsushita, the founder and then chairman,
[-1:37.00]became the manager of the sales department.
[-1:38.00]17  Also, when we at Nomura converted to computers about five years ago,
[-1:39.00]the new system eliminated the jobs of 700 people.
[-1:40.00]We did not dismiss these people;
[-1:41.00]rather, we converted them to securities sales people
[-1:42.00]and some of these are now our leading sales people.
[-1:43.00]Provided there is intelligence and a willingness to exert yourself,
[-1:44.00]there is a place within the company to try and to succeed.
[-1:45.00]In Japan, a person's capabilities are not forced into an inflexible area.
[-1:46.00]And we feel the company owes a worker something for loyalty and commitment.

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