Unit 12 Money 金钱
Listening 3 Returning Goods for Refund  要求退货

英语听力原文：
Shop Assistant:Hello.How can I help you?
Customer:Urm,yesterday,I bought this item here but I realised it's the wrong size for my baby.I was looking for 90cm but I couldn't find one in the same colour.Urm,if you've got this 90cm one in the same colour.Urm,if you've got this 90cm one in the same colour,I'd like that instead,please.Could you possibly look for me?
SA:Sure,just a moment,please.
(later)
SA:Sorry to keep you waiting.You're right,I couldn't find one in 90cm in this colour.
C:That's a pity,''cos it's really really pretty.Well,never mind.Urm,then could I possibly refund this item?I've got the receipt here.
SA:Sure.Would you like to have your refund in cash or to your credit card?
C:I got this on my credit card yesterday,so yes,refund it to my credit card,please.
SA:OK,then...this is your copy.Sorry that we haven't got the item in 90cm.Thank you.
C:Thank you.Bye.

英语听力翻译：
店员：哈啰，请问需要什么服务吗？
顾客：呃，昨天我在这边买了这样东西，但是我发现和我宝宝的尺寸不合。我要找的是90公分的，但是我找不到同样颜色。呃，如果你们有同样颜色90 公分的尺寸，我想要换成那件，谢谢。可以请你帮我找一下吗？
店员：没问题，请稍后一会儿。
（几分钟后）
店员：抱歉让您久等了。您说的对，我找不到这个颜色90 公分的尺寸。
顾客：太可惜了，因为这件真的、真的很漂亮。好吧，算了。呃，那么我可以退钱吗？我有带收据。
店员：当然可以。您要退现金，还是要退到信用卡账户？
顾客：昨天我是用信用卡买的，所以对，请退回到我的信用卡账户。
店员：好的，那么......这是您的刷退单。抱歉我们没有90 公分的尺寸。谢谢您。
顾客：谢谢你，再见。

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英语听力测试任务1：
接下来听到的对话中，用到了1~5 所列出的单字和片语，请从（A）~（F）中选出意思最接近的选项。
1. realise                   (A) It’s disappointing.
2. instead                   (B) to give back money
3. That’s a pity.              (C) to notice
4. refund                   (D) In  the place of something previously mentioned

答案：1.C  2.D  3.A  4.B

英语听力测试任务2：
请根据对话内容，选出一个正确的答案。
Where is this conversation being held?
(A)At a baby clothes shop
(B)At a paint shop
(C)At a bank

答案：A

英语听力测试任务3:
下面列出的单字或片语，如果有在对话中出现，请在前面打勾做记号。
_____ item
_____ girl
_____ pink
_____ wrong size
_____ 90cm
_____ the same colour
_____ return
_____ refund
_____cheque
_____bank
_____receipt
_____credit card

答案：item,wrong size,90cm,the same color,refund,receipt,credit card

英语听力测试任务4:
请根据对话内容，判断下面句子是否正确，如果符合对话内容，请在T做记号，如果不符合，请在F做记号。
1.The customer bought a clothes sized 90cm for her baby yesterday.
2.The customer was looking for a pink baby item.
3.The item the customer wanted was there but in a different colour.
4.The customer wanted the refund in cash.
5.The customer showed the receipt to the shop assistant.

答案：1.F  2.F  3.F  4.F  5.T

英语听力测试任务5:
下面是对话一开始的部分， 请再听一次对话，在空格内填入遗漏的部分。
Shop Assistant: Hello. How can I help you?
Customer: Urm, yesterday, I bought this item here but I realized it’s the _______for my baby. I was looking for _____________but I couldn’t find one in the ___________.
Urm, if you’ve got this ______________one in the __________________, I’d like that _______, please. Could you possibly look for me?
SA: Sure, just a moment please.

答案：wrong size, 90cm, same colour,90cm,same color, instead