[-1:11.00]Mr C  K Li's failure to deal with any of these problems is very regrettable
[-1:12.00]Listening Skills
[-1:13.00]pages 86 and 87
[-1:14.00]Filling in forms
[-1:15.00]In these exercise,you will hear a conversation between Kate Ford
[-1:16.00]and one of the staff at Solid Insurance Ltd.
[-1:17.00]Listen and complete the form,as if you were Kate Ford.
[-1:18.00]A:Do come in,please sit down.Now,as you probably know
[-1:19.00]I'm doing a survey of all the staff here
[-1:20.00]because we want to improve the working conditions.
[-1:21.00]So I hope you tell me honestly about any problems,so that we can deal with them
[-1:22.00]B:Yes,of course.I think it's a very good idea.
[-1:23.00]A:Good!Now,you are Mr Parkinson,aren't you?What is your first name?
[-1:24.00]B:It's Ian.
[-1:25.00]A:How do you spell that?
[-1:26.00]B:I-A-N.
[-1:27.00]A:I-A-N,right,and your surname?
[-1:28.00]B:P-A-R-K-I-N-S-O-N Parkinson.
[-1:29.00]A:Thank you.And what is your job title,Mr Parkinson?
[-1:30.00]B:I'm an accountant.
[-1:31.00]A:Accountant.And how long have you been with the company?
[-1:32.00]B:Two and a half years altogether.
[-1:33.00]A:Two and a  half years.
[-1:34.00]Now,Mr Parkinson,looking back over the last year
[-1:35.00]how many days were you absent from work due to ill health?
[-1:36.00]B:Let's see,about ten days,I think.
[-1:37.00]A:And what was the treatment did you require?
[-1:38.00]B:I've been to the doctors several times about my back.
[-1:39.00]and just resting at home is usually enough.
[-1:40.00]I haven't had to stay in hospital.
[-1:41.00]A:I see.What sort of health problems have you had?
[-1:42.00]Any respiratory problems,you mentioned the cough.
[-1:43.00]B:Yes,I've had a cough for a long time,
[-1:44.00]and I often get a headache after a day at work.
[-1:45.00]A:Any trouble with your eyes or back pain?
[-1:46.00]B:My eyes are fine, but I have had a lot of back trouble.
[-1:47.00]A:Anything else?
[-1:48.00]B:Yes,I had a broken wrist last summer.
[-1:49.00]A:A broken wrist?
[-1:50.00]B:Yes,but that was nothing to do with the office
[-1:51.00]I just fell over while I was playing tennis,that's all.
[-1:52.00]A:Aha,oh I see,anyway I'll make a brief note of it.
[-1:53.00]Oh,by the way,I forgot to enter your age.
[-1:54.00]B:I'm thirty-two.
[-1:55.00]A:Thirty-two,thank you.Now,I believe you're a smoker,Mr Parkinson.
[-1:56.00]B:Yes,I'm afraid so.
[-1:57.00]A:So,how would you feel if we introduced a non-smoking policy?
[-1:58.00]I suppose you would object of that.
[-1:59.00]B:No,I think it would be desirable to have one.
[-2:00.00]My wife keeps telling me to stop smoking,
[-2:-1.00]if we had a non-smoking policy in the office,
[-2:-2.00]it would help me to give up smoking,
[-2:-3.00]and it would be better for the nonsmokers,too.
[-2:-4.00]So I would be in favour of that.
[-2:-5.00]A:Right,that's very  good.
[-2:-6.00]Now,do you have any problems with your equipment or furniture in the office
[-2:-7.00]B:Yes,my chair is terrible,it's too low,and the lighting is very poor.
[-2:-8.00]It's difficult to see the computer's screen clearly.
[-2:-9.00]A:So that's the chair,too low, and poor lighting.
[-2:10.00]Right,so which of these five things worry you the most?
[-2:11.00]I'd like you to choose three things and rank them in order from 1 to 3.
[-2:12.00]B:Let me see...well,No.1 is the furniture,
[-2:13.00]the lighting was probably be No.2 and I guess,air quality is No.3
[-2:14.00]A:You do use a desktop computer in your work, don't you?
[-2:15.00]B:Yes.A:How often do you take a break?
[-2:16.00]You ought to take a break about every hour.
[-2:17.00]B:No,we can't do that.
[-2:18.00]The manager complains if we not touch desks all the time.
[-2:19.00]We can only take a break at lunch time
[-2:20.00]A:So how many hours a day are you using the computer?
[-2:21.00]B:Not all the time I would say I use it about four hours a day.
[-2:22.00]B:Well,I don't think they are very good at all.
[-2:23.00]I would say that I'm quite dissatisfied.
[-2:24.00]They need to be improved.
[-2:25.00]A:And do you have any other commends
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